$20M/mo digital customer services for enterprises 🏆

Every month I'm going to give a 🏆 to an outsourcing biz with a killer offer...

For November, my 🏆 goes to...

OutPLEX.

In a world where big orgs need to prioritise fast and pleasant consumer experience, OutPLEX does a great job of providing in demand skills to clients AND helps them build personalised CX solutions.

#1: They provide much needed CX solutions to enterprise.. 💰

OutPLEX has an elite value proposition. They combine talent + relevant, in demand solutions to clients. The reason why I love their offer so much is because they are solving problems that are an issue now, and will become even more of an issue in the future. Especially in financial services > banking..

As per a Zendesk 2024 report on customers in Banking:

• 72% of customers want immediate service from their banking provider

• 72% of customers rate personalisation as highly important

• 77% of business leaders recognise deep personalisation leads to better retention and acquisition cost

• 70% of customers rate a consistent experience across channels to be highly important when choosing their bank partner

OutPLEX prioritises CX with digital messaging and voice solutions which:

• Allows customers to contact via multiple channels they prefer

• Provides instant responses with automation / AI

• Allows customers to switch between channels easily

• Is personalised with conversational AI and human engagement experts

#2: They provide scarce digital skills to clients 🤖

Like accounting, automation, AI/ML, Big Data - and many more.

Why in demand? A couple key stats:

• Demand for accounting experts in finance is strong, and will continue to be outsourced to Southeast Asia in 2025.

• 75% of financial service employees believe there's a digital skill gap, and the company has trouble filling digitally skilled positions.

#3: They are secure 🔒

They’re recently SOC 2 certified which builds trust with enterprises that have large reams of sensitive info that OutPLEX handle.

#1: Capitalise on the Banking industry pace of change. ⚡

Leverage recent news and events to offer problem solving help. Example: PNC bank recently expanding in the U.S. may require an omni channel CX solution for increased customers.

You can monitor a list of events and associated challenges that OutPLEX can solve with talent and/or services. Here’s a list of events you can monitor for your business:

#2: Look at Europe. 🌏

30% of banks are looking to switch outsourcing providers in next 5 years. Exploring this market ahead of the great vendor switch could drive even more growth for OutPLEX.

And your business.

Parting question: how can you take advantage of these market changes?

Want to brainstorm some more? Book a call!