What's in store for December

Mark your calendars.. 📆

3rd Dec (tomorrow!) 🎅🏻

• The Source: HSBC’s ‘Premier’ brand launch in the UK.

  Learn how this initiative opens doors for outsourcing firms to offer specialized support and digital solutions

5th Dec 🎅🏻

• The Source: Santander’s launch of Openbank in Mexico.

  Opportunities for fintech outsourcing as Santander targets the unbanked population in Mexico. And a study of tequila.

10th Dec 🎅🏻

• The Source: Afin Bank’s UK market play.

  How this creates demand for compliance and IT support outsourcing.

12th Dec 🎅🏻

• The Source: Citi and Apollo’s $25bn loan program.

  Opportunity for vendors to provide private lending support.

17th Dec 🎅🏻

• The Partner: Monzo and Wise partnership (helped increase revenue by 147%!!).

  Learn how to form a partnership that boosts customer satisfaction.

19th Dec 🎅🏻

• The Partner: Lendi and Aussie Home Loans: a cautionary tale of mergers (and a post tax loss of $168m).

  Operational, cultural and execution challenges to learn from.

26th Dec 🎅🏻

• The Partner: Goldman Sachs and Apple Card Issues (and a fine of $89m).

  Key lessons from a partnership that faced penalties for mishandling customer disputes.

Where to read?

Short form:

• Twitter

• LinkedIn

Long form:

• Here! Of course.

Bonus:

• There’ll also be some bonus ‘vendor of the week’ pieces in there, but they’ll be a tad more spontaneous.

Poll time!

Oh also.. I would love to chat! Curious about how to work with financial services?

Just book a call. Would love to brainstorm.